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TERMS & CONDITIONS
Welcome to Dewy Skin Co. These Terms & Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and/or placing an order, you agree to be bound by these terms.
CUSTOMER CARE
At Dewy Skin Co., we strive to provide an exceptional shopping experience. Our Customer Care team is dedicated to assisting you with order inquiries, product guidance, and post-purchase support.
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Contact & Availability: Our team operates Monday to Friday, 1:00 PM – 5:00 PM GMT, excluding UK bank holidays. You can reach us via email at support.dewyskinco@gmail.com. We aim to respond to all inquiries within 24 working hours.
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Order Acceptance: All orders placed through our website are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion (e.g., in the event of pricing errors or suspected fraudulent activity). If your order is cancelled after payment has been processed, a full refund will be issued immediately.
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Statutory Rights: Nothing within these Terms & Conditions affects your statutory rights as a consumer under the UK Consumer Rights Act 2015.
PRIVACY & SAFETY
Your privacy and the security of your personal data are of paramount importance to us. We operate in strict compliance with the UK GDPR and the Data Protection Act 2018.
Data Collection: We only collect personal information necessary to process your orders, arrange deliveries, and provide customer support (such as your name, email, shipping address, and payment details).
Data Security: We use secure socket layer (SSL) technology and industry-standard encryption to protect your data during transmission. We never store your full credit or debit card details on our servers.
Third-Party Sharing: Your information will never be sold to third parties. We only share essential data with trusted partners required to fulfil your order (e.g., courier services like Royal Mail and our payment processors).
Marketing Communications: You will only receive marketing emails from us if you have explicitly opted in at checkout or via our newsletter subscription. You can opt out at any time by clicking the 'unsubscribe' link in our emails.
WHOLESALE INQUIRIES
We are always delighted to connect with potential stockists, salons, boutiques, and retail partners who share our passion for premium health and beauty.
Application: If you are interested in becoming an authorised stockist of Dewy Skin Co. products within the UK or internationally, please contact our trade team at support.dewyskinco@gmail.com
Requirements: Please include your business name, registered company number (if applicable), website, and a brief description of your store concept in your inquiry.
Terms: Wholesale accounts are subject to minimum order quantities (MOQs) and specific trade terms, which will be provided upon approval of your application.
PAYMENT METHODS
To ensure a seamless checkout experience, we offer a variety of secure and trusted payment options. All prices displayed on our website are in Pounds Sterling (£ / GBP).
We safely accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, American Express (AMEX), and Maestro.
Digital Wallets: Apple Pay and Google Pay for rapid, secure checkout.
Alternative Payment Methods: PayPal.
Please note that your order will only be dispatched once full payment has been authorised and cleared. In the event of a payment dispute or charge failure, we reserve the right to suspend shipment until the matter is resolved.
GOVERNING LAW
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the local courts.